In an effort to direct you to the proper person and assist you in finding the answer you need, we are providing the answers to several frequently asked questions.

Continuing Education Credit Certificates - Starting November 1, 2025

When you take a course offered by the LSRPA, you will receive a Continuing Education Credit (CEC) Certificate if you attend the entire course (and for the Alternative Verifiable Learning Format, answer the poll questions asked throughout the course). CEC Certificates are generated within several days of a course (unless the LSRPA is awaiting approval for CECs). Once generated, you will find a link to the certificate in your profile.

Continuing Education Certificates - Prior to November 1, 2025

Prior to November 1, 2025, the CEC Certificates were sent out to all eligible attendees via email. In the email, a link to a document containing all the CEC Certificates generated for the course was provided. You needed to download/print the certificate within two weeks of the email being sent. If you did not download your Certificate or have lost it, you will need to request a duplicate. That can be done by clicking here. Please note that a separate request must be submitted for each certificate to be replaced.

Credits and Refunds

LSRPA does not provide refunds for course and event registrations. If you are unable to attend a course or event, you can have someone else take your place. For member-only courses and events, the person substituting for you must also be an LSRPA member. When substituting someone in your place, please email our Webmaster, Anne Lazo, at alazo@eaglesoars.com. If you are unable to attend and do not substitute anyone in your place, when you provide sufficient notice (as outlined for each event or course), LSRPA will generate a Credit Note in your account. When you are ready to apply the credit for a future course, register for the course and select Pay Later/Invoice Me for the payment type. Then, email our Webmaster, Anne Lazo, at alazo@eaglesoars.com. She will apply the credit to your invoice. For events that require payment up front, email Anne Lazo before registering so she can provide assistance.

General Account Management

1. Passwords: If you tried to reset your password, but didn't receive an email, please contact our Webmaster, Anne Lazo, at alazo@eaglesoars.com. She will set a temporary password that will allow you to access your account.
2. Usernames: When you create your account, the system automatically sets your username to your email address. You can log into your account to change your username at any time.
3. Profile Information: When changing jobs or contact information, you can log in to your account, where you will be automatically directed to your profile. From there, you can edit any of the account information in your profile. It is your responsibility to keep your profile information up-to-date.
4. Invoices: At any point in time, you can view the invoices associated with your account. All you need to do is log into your account, hover over the tab that says "Profile," and select Invoices from the drop-down. You will be able to pay invoices and download copies from there.

Invoices and Payment Receipts for Courses or Events

When you register for a course, you will receive two separate emails. The first email will be your registration confirmation. The second email will be an invoice showing your payment status. You can pay and download receipts from your profile.

Problems Registering for a Course or Event

Please contact our Webmaster, Anne Lazo, at alazo@eaglesoars.com. When you email her, please include a screenshot that shows the problem you are having with your registration.

Zoom Registration Links for Courses

When you register for a Course, Roundtable or Event with the LSRPA, you will receive a confirmation screen that includes the link to pre-register with Zoom. Your confirmation email will also include the Zoom registration link. You will need to register with Zoom prior to the event to receive your personalized link. Also, please be reminded, the Zoom meeting link provided is intended only for the registered attendee and is not to be shared with colleagues or any other individuals. Those wanting to attend events, must individually register to receive the event link.